We're just about to wrap up the first full day of our annual User's Conference, and it's been great. I'm pretty sure we have the smartest users in the world. I think I get a little bit smarter just from being around them.
From my perspective, one of the most valuable things about these user's conferences is the ability to separate the propaganda that we hear from the media and some of our vendors and partners from the real problems that real people face on a daily basis--the problems that AdvancedMD is designed to solve.
Sheridan heard a great story last night that illustrates one of the main advantages of the SaaS model. (I'll be vague in the details to protect the identities of the parties involved. With my poor memory, I'm sure I'll introduce some inaccuracies, as well.)
Basically, the office manager of a pretty good-sized practice found out that one of her adult children living in a different state had a serious disease--serious enough that she felt that she should move nearby to help out. In spite of that interstate move, she is continuing to function effectively as the office manager of that practice. That's made possible by the "anytime, anywhere" nature of AdvancedMD. All she needs is a Windows computer with Internet Explorer.
This is an example of technology making a real, positive impact on a family's lives, not to mention the success of the medical practice.
Our User's Conferences also give some of our talented employees a chance to shine, and for fellow employees to see them in action.
I attended a session this morning that was put on by a couple of our Support techs, about reading EDI reports. They did an absolutely phenomenal job. Without attending that session, I wouldn't have been aware of the wealth of knowledge that they carry. I plan to tap them as technical resources in the future.
I'm looking forward to learning a lot more from our users and other AdvancedMD employees during the next day and a half of the conference.
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