MS-HUG Exchange 2009: Day One Closing Keynote

Life on the Front Line – Perspectives on the Role of the CIO and the Evolution of IT
Tony Scott, Corporate Vice President and CIO, Microsoft

At Microsoft for about 10 months, 3 years at Disney.

Microsoft CIO Scorecard columns:

• Q2 Value
  • June Value
  • July Value
  • August Value
• Q3 Value
• Baseline
• Target
• Stretch (goal)
• Owner
• Level
• Definition

Four roles commonly served by CIOs:

• Embedded CIO
  Works with non-IT colleagues: Focused on strategy, business process execution and innovation, new product development and compliance.
• Enterprise Process CIO
  Manages enterprise business processes such as sourcing, facilities, operations, shared services (often non-IT tasks).
• Customer CIO
  Works with external customers/partners to sell and provide IT/products.
• Services CIO
  Provides IT services firm-wide to support internal staff.

Fix processes, then enable with IT.